Please upload 1 clear, front-facing full-body photo of one person. A side-view photo is optional but recommended to help us better understand body shape and pose.

Your main photo should clearly show the face, hairstyle, clothing, hands, legs, feet, and shoes, with the full body visible and unobstructed. Choose a well-lit, high-resolution image with clear clothing details and a natural, stable standing pose. Please upload photos without glasses.

After you order, we’ll first send you a Concept Preview for approval before 3D modeling begins. You’ll also receive a multi-angle 3D model preview before printing, including one complimentary round of minor adjustments based on your original photo. Printing begins only after your final approval.

Please upload 1 clear photo that you love and would like us to use as the main reference for your Chibi figurine. The photo does not need to be front-facing or side-facing, and there is no fixed pose requirement.

Choose a well-lit, high-quality photo where the person’s face, hairstyle, outfit, body shape, and overall look are clearly visible and not heavily obstructed.

Small personal accessories or props are welcome — such as a phone, flowers, book, ball, handbag, or similar handheld items. Large objects such as pets, furniture, bicycles, or other oversized props are not included in standard Chibi customization.

Because Chibi figurines use stylized proportions and features, the finished design will be a Chibi interpretation of your reference photo rather than an exact realistic reproduction.

After ordering, we’ll first send you a Concept Preview for approval before 3D modeling begins. You’ll then receive a multi-angle 3D model preview before printing, with one complimentary round of minor adjustments based on your original photo. Printing begins only after your final approval.

If your photo is not suitable for production, we’ll contact you within 1–2 business days to request another photo or discuss any non-standard customization.

Please upload 1 clear photo of your pet in the pose you would like the finished figurine to have. The photo should clearly show your pet’s face, ears, body, legs, paws, coat colors and markings, and tail, with the full body visible and unobstructed.

For the best result, choose a well-lit, high-quality photo with clear fur colors and distinctive markings. An additional side-view photo is recommended to help us better understand your pet’s body shape, coat pattern, and tail.

Please make sure the main photo matches the figurine pose you select. For example, if you order a sitting pet figurine, provide a sitting photo; if you order a lying pet figurine, provide a lying or closely matching pose.

After ordering, we’ll first send you a Concept Preview for approval before 3D modeling begins. You’ll then receive a multi-angle 3D model preview before printing, including one complimentary round of minor adjustments based on your original photos. Printing begins only after your final approval.

If your photos are not suitable for production, we’ll contact you within 1–2 business days and ask for additional or replacement images.

For the best results, please upload:

• 1 front-facing portrait photo (required)
  

Please make sure:

• The photo shows one person only.
  
• The face, hairstyle, and neck are clearly visible.
  
• The face is not covered by sunglasses, masks, hair, or other objects.
  
• Facial features and expressions are clear and easy to recognize.
  
• The photo is taken in good lighting and is not blurry or heavily filtered.
  
• Natural facial expressions are recommended for the best result.
  

Please note:

• Photos that are blurry, low-resolution, heavily edited, or have important facial features hidden may affect the final result.
  
• Photos with glasses are not supported. Please upload photos without glasses so facial features can be accurately recreated.
  
• Small or delicate accessories, such as earrings, necklaces, hair accessories, or other fine details, may be simplified or adjusted to improve printability, durability, and overall quality.
  
• We carefully review every photo before production. If your photos are not suitable, we'll contact you within 1–2 business days to request new ones. If you don't hear from us within that time, your photos have been approved and production will begin.
  
• Every portrait bust is individually handcrafted based on your photo. We strive to faithfully recreate your facial features, hairstyle, expression, and overall likeness. Minor artistic adjustments may be made to improve durability and printing quality.

Portrait Busts are created from a single front-facing photo. For the best results, please choose a clear, high-quality image that accurately represents the look you'd like us to recreate.

After you place your order, we’ll review your photos and prepare your Concept Preview within 1–2 business days.

If any photos need to be replaced or supplemented, we’ll contact you within this time.

Once your Concept Preview is ready, we’ll send it to you for review. We won’t begin professional 3D modeling until you approve it.

After approval, your order enters custom production and our designers begin creating your 3D model.

If your photos don’t meet the requirements or we need additional images, we’ll contact you within 1–2 business days and let you know what needs to be replaced or added.

We won’t proceed until we have suitable photos, so you’ll have the opportunity to provide better references before your Concept Preview is created.

Our goal is to capture the unique features, expression, hairstyle, clothing, colors, and overall personality of your subject as accurately as possible.

However, every figurine is an artistic recreation, not an exact replica. Because each piece is handcrafted and produced using 3D printing technology, slight variations and artistic adjustments may be made to improve printability, structural strength, durability, and overall quality.

We carefully balance likeness, craftsmanship, and durability to create a figurine that faithfully represents your cherished memories.

Choose your figurine, select your preferred size and options, upload the required photos, and complete checkout.

Once your order is placed, we’ll review your photos and begin preparing your Concept Preview.

Every order includes:

• 1 custom 3D printed figurine
  
• 1 matching display base (if applicable)
  
• Premium protective packaging
  
• A thank-you card

Every order is carefully crafted, professionally inspected, and beautifully packaged to create a memorable unboxing experience.

Yes, but only before production begins.

If you need to change your photos, product options, or other order details, please contact us as soon as possible after placing your order.

Once production has started, we may no longer be able to accept changes, as every figurine is custom-made specifically for you.

Yes. You may cancel your order before approving your Concept Preview.

Once you approve the Concept Preview, your order enters custom production and can no longer be cancelled or refunded.

Yes. You can change the size before approving your Concept Preview. Any price difference will be adjusted accordingly.

Once the Concept Preview is approved and custom production begins, the size can no longer be changed.

f you need to update your shipping address, please contact us as soon as possible.

Address change requests can usually be accommodated before your order is shipped. Once your order has been dispatched, we may no longer be able to make changes.

Yes. You’ll receive a Concept Preview before custom production begins. We won’t proceed with professional 3D modeling until you approve it.

Once your 3D model is complete, you’ll also receive a multi-angle 3D preview before printing, with one complimentary round of minor adjustments included.

No. We do not provide STL files, 3D model files, or other digital design files.

Your purchase includes the finished physical figurine only. All digital models and design files remain the intellectual property of Eufumora and are not available for download or separate purchase.

This helps us protect the originality of our designs and maintain the quality of every custom creation.

We do our best to faithfully recreate the unique features, expression, hairstyle, clothing, colors, and overall character of your subject.

However, every figurine is an artistic recreation, not an exact replica. To ensure the best printability, structural strength, durability, and overall quality, some fine details, delicate accessories, textures, or proportions may be slightly simplified or adjusted.

Our goal is to create a figurine that beautifully captures the essence of your cherished memories while maintaining the highest production standards.

We create each figurine based on the reference photos you provide.

Simple adjustments, such as removing or simplifying certain accessories, may be possible depending on the design and printing requirements. However, adding new accessories or elements that are not shown in your photos is generally not available.

Yes, you may upload multiple reference photos of the same person or the same pet to help us better understand important details from different angles.

However, we generally cannot combine different people or different pets into a single figurine, as each figurine is created based on one individual subject.

If you're looking for a multi-person or person-and-pet custom figurine, please contact us before placing your order. We'll be happy to discuss the available options.

Every figurine is custom-made from your photos using a combination of professional digital sculpting, industrial-grade 3D printing, and careful hand finishing.

Our experienced designers carefully refine each model to capture the subject's unique features while ensuring excellent print quality, durability, and overall appearance.

After printing, every figurine is professionally cleaned, finished, quality inspected, and carefully packaged before being shipped to you.

Every piece is crafted with care to create a lasting keepsake you'll be proud to display and cherish.

Our figurines are crafted from premium photosensitive resin using industrial-grade 3D printing technology, allowing us to reproduce fine details with exceptional precision and a smooth, high-quality finish.

The material is durable, lightweight, and carefully selected to create long-lasting keepsakes.

Please note that our figurines are display collectibles and are not intended as toys.

Yes. Our figurines are made from high-quality photosensitive resin that is fully cured before shipping.

Once fully cured, the material is stable and intended for use as a display collectible. However, our figurines are not designed as toys and should be kept out of reach of young children and pets.

Your Concept Preview is usually ready within 1–2 business days after ordering.

Once approved, custom production typically takes 8–14 business days, including 3D modeling, full-color printing, finishing, and quality inspection.

Customer review time is calculated separately and may extend the overall timeline.

Each figurine is made individually from your photos, not taken from a ready-made template.

Your order goes through professional 3D modeling, model refinement, full-color 3D printing, post-processing, and quality inspection to ensure every detail is carefully finished.

We also allow time for your review and approval before printing, so your figurine isn’t rushed into production.

Every figurine is individually inspected before shipping to ensure it meets our quality standards. We carefully check the overall finish, details, structural integrity, and packaging so your keepsake arrives ready to display and cherish.

We offer free standard shipping to most of our major destinations, including the United States, Canada, the United Kingdom, Australia, New Zealand, and many countries across Europe.

For some remote areas or destinations outside our standard shipping coverage, additional shipping charges may apply. If this is the case, we'll contact you before production begins to confirm the shipping cost. No additional charges will be applied without your approval.

If you're unsure whether your location is covered, please feel free to contact us before placing your order.

Shipping times vary by destination:

• Most developed countries: 8–12 business days
• Some remote European destinations: 10–15 business days
• East & Southeast Asia: typically 4–12 business days or less
• Other destinations, including parts of Africa and South America: may take longer depending on the destination and local carrier conditions.
  

You’ll receive tracking information once your order has shipped.

We work with a network of trusted international shipping partners to ensure safe and reliable delivery.

Depending on your destination, orders may be shipped via carriers such as SF International, 4PX, Yanwen, DHL, UPS, TNT, or other reputable logistics providers.

Once your order has been shipped, you'll receive a tracking number by email so you can follow your package every step of the way.

Yes. Once your order has been shipped, we'll send a shipping confirmation email with your tracking number.

You can use the tracking number to follow your package's journey until it arrives. If you have any questions about your shipment, our support team is always happy to help.

In most cases, no.

Most of our orders are shipped using Delivered Duty Paid (DDP) services, which means import duties and taxes are typically handled before delivery, so you won't need to pay additional charges upon arrival.

In rare cases, additional charges may apply due to local customs regulations or circumstances beyond our control.

Free standard shipping is available for most destinations.

Some remote areas may require an additional shipping surcharge based on the courier's service coverage. If you're unsure whether your address is considered remote, please contact us before placing your order.

While most orders arrive within the estimated delivery time, occasional delays may occur due to customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

If your package is delayed, we'll be happy to help track your shipment and work with the shipping carrier to provide the latest updates.

Thank you for your patience and understanding.

If your package appears to be lost in transit, please contact us as soon as possible.

We'll work with the shipping carrier to investigate the shipment and keep you informed throughout the process. If the carrier confirms that the package has been lost, we'll work with you to find an appropriate solution.

Because each figurine is custom-made specifically for you and printed only after you approve the final 3D model, we’re unable to accept returns or exchanges for change of mind or personal preference.

If your figurine arrives damaged, defective, or incorrect due to our error, please contact us promptly with photos or an unboxing video, and we’ll work with you to make it right.

Yes. You may request a refund before approving your Concept Preview.

Once you approve the Concept Preview, your order enters custom production and can no longer be cancelled or refunded.

Your figurine will only be printed after you review and approve the final 3D model.

If your order arrives damaged, defective, or incorrect due to our error, please contact us promptly and keep your unboxing video as proof so we can review the issue and provide an appropriate solution.

We're sorry that your order didn't arrive in perfect condition.

If your figurine arrives damaged during transit, please contact us within 48 hours of delivery.

To help us verify the damage and, if necessary, file a claim with the shipping carrier, please:

• Keep the original packaging.
  
• Provide a clear, uninterrupted unboxing video.
  
• Share photos of the damaged figurine and its packaging.
  

Once we've reviewed the information, we'll work with you to find an appropriate solution in accordance with our Refund & Return Policy.

Every Eufumora figurine is individually handcrafted based on the photos you provide. As each piece is a personalized artistic recreation, slight variations in colors, proportions, or fine details are a natural part of the custom creation process.

If you believe there is a significant issue with your order, please contact us as soon as possible and include clear photos of the figurine. We'll carefully review your concerns and work with you to find a fair and appropriate solution in accordance with our Refund & Return Policy.

To help ensure the best possible result, we recommend following our Photo Requirements when submitting your images.

We're sorry that your package didn't arrive in perfect condition.

If your package is damaged during shipping, please contact us within 48 hours of delivery.

To help us verify the issue and, if necessary, file a claim with the shipping carrier, please:

• Keep the original packaging.
• Provide a clear, uninterrupted unboxing video.
• Share clear photos of the damaged packaging and the figurine.

Once we've reviewed the information, we'll work with you to find an appropriate solution in accordance with our Refund & Return Policy.

Yes, we highly recommend recording a clear, uninterrupted unboxing video when your package arrives.

An unboxing video helps us verify the condition of the package upon delivery and allows us to process claims for shipping damage more efficiently. If the package or figurine is damaged during transit, the video will be an important part of our review.

Without an unboxing video, we may not be able to determine whether the damage occurred during shipping, which could affect our ability to assist with your claim.

Please keep the original packaging until you've inspected your order and confirmed everything is in good condition.

Yes. We offer custom pricing for larger orders.

Whether you're ordering for a business, wedding, event, school, organization, or a personal project, we'd be happy to provide a customized quotation based on your order quantity and requirements.

Please visit our Bulk Orders page or contact us for a personalized quote.

Absolutely.

We create personalized figurines for businesses, corporate gifts, weddings, anniversaries, schools, clubs, events, and other special occasions.

Whether you need a small batch or a large order, we'll work with you to create meaningful keepsakes tailored to your needs.

For bulk orders or custom requests, please visit our Bulk Orders page or contact us directly.

Absolutely.

We create personalized figurines for weddings, including wedding favors, gifts for the couple, bridesmaids and groomsmen gifts, anniversary keepsakes, and other special occasions.

Whether you're planning an intimate celebration or a large wedding, we'd be happy to help create meaningful keepsakes for your special day.

For bulk orders or custom requests, please visit our Bulk Orders page or contact us directly.

There is no fixed minimum order quantity for bulk orders.

Whether you need a small batch or a large-volume order, we'll be happy to discuss your requirements and provide a customized quotation based on your project.

Please contact us with your estimated quantity, product type, and delivery destination, and we'll recommend the most suitable solution.

Yes. Custom packaging may be available for qualifying bulk orders, depending on the order quantity and project requirements.

We can discuss options such as branded packaging, custom inserts, thank-you cards, and other packaging solutions to help match your brand or event.

Please contact us with your requirements, and we'll be happy to explore the available options with you.

We're always happy to help.

If you have any questions about your order, our products, bulk orders, or anything else,
Please visit our Contact page or email us at support@eufumora.com.

We aim to respond to all inquiries within 1–2 business days.

Our customer support team is available by email and whatsapp, and we aim to respond to all inquiries within 1–2 business days.

If you contact us outside our regular business hours, we'll get back to you as soon as possible on the next business day.

We aim to respond to all inquiries within 1–2 business days.

During busy periods or public holidays, responses may take a little longer, but we'll always do our best to get back to you as quickly as possible.

ufumora is based in China and proudly serves customers around the world.

Our team specializes in creating personalized figurines with care and attention to detail, and we ship to customers across North America, Europe, Australia, and many other countries and regions.

If you have any questions before placing an order, we're always happy to help.