For the best results, please upload:

• 1 front-facing full-body photo (required)
  
• 1 side-view photo (recommended, for better body shape and pose accuracy)
  

Please make sure:

• The photo shows one person only.
  
• The entire body, including the head, hands, feet, and shoes, is fully visible.
  
• The face is clear and not covered by sunglasses, masks, hair, or other objects.
  
• Clothing details are easy to see.
  
• The photo is taken in good lighting and is not blurry or heavily filtered.
  
• The standing pose is natural and stable.
  

Please note:

• Photos that are blurry, low-resolution, heavily edited, or have important body parts hidden may affect the final result.
  
• Photos with glasses are not supported. Please upload photos without glasses so facial features can be accurately recreated.
  
• Small or delicate accessories, such as earrings, thin necklaces, hair accessories, or other fine details, may be simplified or adjusted to improve printability, durability, and overall quality.
  
• We carefully review every photo before production. If your photos are not suitable, we'll contact you within 1–2 business days to request new ones. If you don't hear from us within that time, your photos have been approved and production will begin.
  
• Every figurine is individually handcrafted based on your photos. Minor artistic adjustments may be made to improve durability and printing quality, so the final product is an artistic recreation rather than an exact replica.

For the best results, please upload:

• 1 front-facing full-body photo (required)
  
• 1 side-view photo (recommended, for better accuracy)
  

Please make sure:

• The photo shows one person only.
  
• The entire body, including the head, hands, feet, and shoes, is fully visible.
  
• The face is clear and not covered by sunglasses, masks, hair, or other objects.
  
• Clothing details are easy to see.
  
• The photo is taken in good lighting and is not blurry or heavily filtered.
  
• The standing pose is natural and easy to recognize.
  

Please note:

• Photos that are blurry, low-resolution, heavily edited, or have important body parts hidden may affect the final result.
  
• Glasses and small accessories will be recreated in a simplified Chibi style to ensure durability and the best overall appearance.
  
• We carefully review every photo before production. If your photos are not suitable, we'll contact you within 1–2 business days to request new ones. If you don't hear from us within that time, your photos have been approved and production will begin.
  
• Every Chibi figurine is individually handcrafted based on your photos. While the proportions are intentionally stylized in a cute Chibi style, we strive to preserve your unique facial features, hairstyle, clothing, colors, and overall likeness. Minor artistic adjustments may be made to improve durability and printing quality.

For the best results, please upload:

• 1 front-facing photo (required)
  
• 1 side-view photo showing the full body and tail (recommended, for better accuracy)
  

Please make sure:

• The photo shows one pet only.
  
• The pet is in a natural sitting pose.
  
• The pet's face, ears, body, legs, paws, and tail are clearly visible.
  
• The eyes, nose, and facial markings are easy to see.
  
• Fur color, patterns, and markings are clearly visible.
  
• The photo is taken in good lighting and is not blurry or heavily filtered.
  

Please note:

• Photos that are blurry, low-resolution, heavily edited, or have important body parts hidden may affect the final result.
  
• Collars, tags, bows, clothing, and other small accessories may be simplified or adjusted to improve printability, durability, and overall quality.
  
• We carefully review every photo before production. If your photos are not suitable, we'll contact you within 1–2 business days to request new ones. If you don't hear from us within that time, your photos have been approved and production will begin.
  
• Every pet figurine is individually handcrafted based on your photos. We strive to faithfully recreate your pet's unique appearance, expression, fur patterns, colors, and personality. Minor artistic adjustments may be made to improve durability and printing quality.

For the best results, please upload:

• 1 front-facing portrait photo (required)
  

Please make sure:

• The photo shows one person only.
  
• The face, hairstyle, and neck are clearly visible.
  
• The face is not covered by sunglasses, masks, hair, or other objects.
  
• Facial features and expressions are clear and easy to recognize.
  
• The photo is taken in good lighting and is not blurry or heavily filtered.
  
• Natural facial expressions are recommended for the best result.
  

Please note:

• Photos that are blurry, low-resolution, heavily edited, or have important facial features hidden may affect the final result.
  
• Photos with glasses are not supported. Please upload photos without glasses so facial features can be accurately recreated.
  
• Small or delicate accessories, such as earrings, necklaces, hair accessories, or other fine details, may be simplified or adjusted to improve printability, durability, and overall quality.
  
• We carefully review every photo before production. If your photos are not suitable, we'll contact you within 1–2 business days to request new ones. If you don't hear from us within that time, your photos have been approved and production will begin.
  
• Every portrait bust is individually handcrafted based on your photo. We strive to faithfully recreate your facial features, hairstyle, expression, and overall likeness. Minor artistic adjustments may be made to improve durability and printing quality.

Portrait Busts are created from a single front-facing photo. For the best results, please choose a clear, high-quality image that accurately represents the look you'd like us to recreate.

Once your photos are uploaded, our team will carefully review them within 1–2 business days.

• If the photos meet our requirements, your order will move directly into production.
  
• If we need clearer or additional photos, we'll contact you by email with guidance on what to provide.
  
• If you don't hear from us within 1–2 business days, your photos have been approved and production has begun.
  

Our experienced designers will then create your figurine based on your photos, making any necessary artistic adjustments to ensure the best balance of likeness, durability, and print quality.

Don't worry—we carefully review every photo before production begins.

If your photos don't meet our requirements, we'll contact you by email within 1–2 business days and explain what needs to be improved. You can then upload new or additional photos at no extra cost.

Production will only begin after we receive suitable photos, helping ensure the best possible result for your custom figurine.

Our goal is to help you provide the best reference photos so we can create a figurine you'll love.

Our goal is to capture the unique features, expression, hairstyle, clothing, colors, and overall personality of your subject as accurately as possible.

However, every figurine is an artistic recreation, not an exact replica. Because each piece is handcrafted and produced using 3D printing technology, slight variations and artistic adjustments may be made to improve printability, structural strength, durability, and overall quality.

We carefully balance likeness, craftsmanship, and durability to create a figurine that faithfully represents your cherished memories.

Ordering your custom figurine is simple:

1. Choose your preferred product, size, and options.
   
2. Upload your photos and complete your order.
   
3. Our team will review your photos within 1–2 business days.
   
4. Once approved, our designers will create your figurine, followed by professional 3D printing and hand finishing.
   
5. After a final quality inspection, your figurine will be carefully packaged and shipped with tracking information.
   

Every order includes:

• 1 custom 3D printed figurine
  
• 1 matching display base (if applicable)
  
• Premium protective packaging
  
• A thank-you card

Every order is carefully crafted, professionally inspected, and beautifully packaged to create a memorable unboxing experience.

Yes, but only before production begins.

If you need to change your photos, product options, or other order details, please contact us as soon as possible after placing your order.

Once production has started, we may no longer be able to accept changes, as every figurine is custom-made specifically for you.

As every figurine is custom-made, we kindly ask that you review your order carefully before placing it.

If you need to request a cancellation, please contact us as soon as possible. Cancellation requests are reviewed on a case-by-case basis and can only be considered before production begins.

Please note that any non-refundable payment processing fees and other applicable charges (if any) will be deducted from your refund.

Once production has started, orders cannot be canceled, as your figurine is already being created specifically for you.

If you need to change the size of your figurine, please contact us as soon as possible.

Size change requests are reviewed on a case-by-case basis and can only be considered before production begins.

Once production has started, the size can no longer be changed, as every figurine is custom-made specifically for your order.

Please note that changing the size may also affect the final price and production time.

f you need to update your shipping address, please contact us as soon as possible.

Address change requests can usually be accommodated before your order is shipped. Once your order has been dispatched, we may no longer be able to make changes.

No. To ensure a faster production process and consistent quality, we do not provide digital previews or design approval before production.

Our experienced designers carefully review every order and make any necessary artistic adjustments to achieve the best possible balance of likeness, durability, and print quality.

Please note that once production has begun, changes can no longer be made.

No. We do not provide STL files, 3D model files, or other digital design files.

Your purchase includes the finished physical figurine only. All digital models and design files remain the intellectual property of Eufumora and are not available for download or separate purchase.

This helps us protect the originality of our designs and maintain the quality of every custom creation.

We do our best to faithfully recreate the unique features, expression, hairstyle, clothing, colors, and overall character of your subject.

However, every figurine is an artistic recreation, not an exact replica. To ensure the best printability, structural strength, durability, and overall quality, some fine details, delicate accessories, textures, or proportions may be slightly simplified or adjusted.

Our goal is to create a figurine that beautifully captures the essence of your cherished memories while maintaining the highest production standards.

We create each figurine based on the reference photos you provide.

Simple adjustments, such as removing or simplifying certain accessories, may be possible depending on the design and printing requirements. However, adding new accessories or elements that are not shown in your photos is generally not available.

Yes, you may upload multiple reference photos of the same person or the same pet to help us better understand important details from different angles.

However, we generally cannot combine different people or different pets into a single figurine, as each figurine is created based on one individual subject.

If you're looking for a multi-person or person-and-pet custom figurine, please contact us before placing your order. We'll be happy to discuss the available options.

Every figurine is custom-made from your photos using a combination of professional digital sculpting, industrial-grade 3D printing, and careful hand finishing.

Our experienced designers carefully refine each model to capture the subject's unique features while ensuring excellent print quality, durability, and overall appearance.

After printing, every figurine is professionally cleaned, finished, quality inspected, and carefully packaged before being shipped to you.

Every piece is crafted with care to create a lasting keepsake you'll be proud to display and cherish.

Our figurines are crafted from premium photosensitive resin using industrial-grade 3D printing technology, allowing us to reproduce fine details with exceptional precision and a smooth, high-quality finish.

The material is durable, lightweight, and carefully selected to create long-lasting keepsakes.

Please note that our figurines are display collectibles and are not intended as toys.

Yes. Our figurines are made from high-quality photosensitive resin that is fully cured before shipping.

Once fully cured, the material is stable and intended for use as a display collectible. However, our figurines are not designed as toys and should be kept out of reach of young children and pets.

Production typically takes 7–12 business days after your photos have been approved.

Every figurine is individually designed, professionally 3D printed, hand-finished, and carefully quality inspected before shipping. During busy seasons or for more complex orders, production may take slightly longer.

Shipping time depends on your destination. Please refer to our Shipping Policy for estimated delivery times.

Every Eufumora figurine is made from scratch based on your photos—it's never taken from stock.

Each order goes through multiple carefully completed steps, including photo review, digital sculpting, industrial-grade 3D printing, hand finishing, quality inspection, and secure packaging.

Because every piece is individually crafted with attention to detail, production takes longer than mass-produced products—but it ensures a truly personalized keepsake made just for you.

Every figurine is individually inspected before shipping to ensure it meets our quality standards. We carefully check the overall finish, details, structural integrity, and packaging so your keepsake arrives ready to display and cherish.

We offer free standard shipping to most of our major destinations, including the United States, Canada, the United Kingdom, Australia, New Zealand, and many countries across Europe.

For some remote areas or destinations outside our standard shipping coverage, additional shipping charges may apply. If this is the case, we'll contact you before production begins to confirm the shipping cost. No additional charges will be applied without your approval.

If you're unsure whether your location is covered, please feel free to contact us before placing your order.

Shipping typically takes 7–15 business days, depending on your destination and local customs processing.

Please note that shipping time is separate from production time. Production usually takes 7–12 business days, and shipping begins once your figurine has passed our quality inspection.

You'll receive a tracking number by email as soon as your order has been shipped.

We work with a network of trusted international shipping partners to ensure safe and reliable delivery.

Depending on your destination, orders may be shipped via carriers such as SF International, 4PX, Yanwen, DHL, UPS, TNT, or other reputable logistics providers.

Once your order has been shipped, you'll receive a tracking number by email so you can follow your package every step of the way.

Yes. Once your order has been shipped, we'll send a shipping confirmation email with your tracking number.

You can use the tracking number to follow your package's journey until it arrives. If you have any questions about your shipment, our support team is always happy to help.

In most cases, no.

Most of our orders are shipped using Delivered Duty Paid (DDP) services, which means import duties and taxes are typically handled before delivery, so you won't need to pay additional charges upon arrival.

In rare cases, additional charges may apply due to local customs regulations or circumstances beyond our control.

Free standard shipping is available for most destinations.

Some remote areas may require an additional shipping surcharge based on the courier's service coverage. If you're unsure whether your address is considered remote, please contact us before placing your order.

While most orders arrive within the estimated delivery time, occasional delays may occur due to customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

If your package is delayed, we'll be happy to help track your shipment and work with the shipping carrier to provide the latest updates.

Thank you for your patience and understanding.

If your package appears to be lost in transit, please contact us as soon as possible.

We'll work with the shipping carrier to investigate the shipment and keep you informed throughout the process. If the carrier confirms that the package has been lost, we'll work with you to find an appropriate solution.

If your figurine arrives damaged during transit or you receive the wrong item, please contact us within 48 hours of delivery. To help us verify the issue and file a claim with the shipping carrier if necessary, please keep the original packaging and provide a clear, uninterrupted unboxing video along with photos of the product and packaging.

As each figurine is personalized and made to order, refunds are generally not available once production has begun.

If your order has not yet entered production, cancellation and any applicable refund will be reviewed on a case-by-case basis. Payment processing fees may be deducted where applicable.

If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly. We'll investigate the issue and work with you to find an appropriate solution in accordance with our Refund & Return Policy.

We're sorry that your order didn't arrive in perfect condition.

If your figurine arrives damaged during transit, please contact us within 48 hours of delivery.

To help us verify the damage and, if necessary, file a claim with the shipping carrier, please:

• Keep the original packaging.
  
• Provide a clear, uninterrupted unboxing video.
  
• Share photos of the damaged figurine and its packaging.
  

Once we've reviewed the information, we'll work with you to find an appropriate solution in accordance with our Refund & Return Policy.

Every Eufumora figurine is individually handcrafted based on the photos you provide. As each piece is a personalized artistic recreation, slight variations in colors, proportions, or fine details are a natural part of the custom creation process.

If you believe there is a significant issue with your order, please contact us as soon as possible and include clear photos of the figurine. We'll carefully review your concerns and work with you to find a fair and appropriate solution in accordance with our Refund & Return Policy.

To help ensure the best possible result, we recommend following our Photo Requirements when submitting your images.

We're sorry that your package didn't arrive in perfect condition.

If your package is damaged during shipping, please contact us within 48 hours of delivery.

To help us verify the issue and, if necessary, file a claim with the shipping carrier, please:

• Keep the original packaging.
• Provide a clear, uninterrupted unboxing video.
• Share clear photos of the damaged packaging and the figurine.

Once we've reviewed the information, we'll work with you to find an appropriate solution in accordance with our Refund & Return Policy.

Yes, we highly recommend recording a clear, uninterrupted unboxing video when your package arrives.

An unboxing video helps us verify the condition of the package upon delivery and allows us to process claims for shipping damage more efficiently. If the package or figurine is damaged during transit, the video will be an important part of our review.

Without an unboxing video, we may not be able to determine whether the damage occurred during shipping, which could affect our ability to assist with your claim.

Please keep the original packaging until you've inspected your order and confirmed everything is in good condition.

Yes. We offer custom pricing for larger orders.

Whether you're ordering for a business, wedding, event, school, organization, or a personal project, we'd be happy to provide a customized quotation based on your order quantity and requirements.

Please visit our Bulk Orders page or contact us for a personalized quote.

Absolutely.

We create personalized figurines for businesses, corporate gifts, weddings, anniversaries, schools, clubs, events, and other special occasions.

Whether you need a small batch or a large order, we'll work with you to create meaningful keepsakes tailored to your needs.

For bulk orders or custom requests, please visit our Bulk Orders page or contact us directly.

Absolutely.

We create personalized figurines for weddings, including wedding favors, gifts for the couple, bridesmaids and groomsmen gifts, anniversary keepsakes, and other special occasions.

Whether you're planning an intimate celebration or a large wedding, we'd be happy to help create meaningful keepsakes for your special day.

For bulk orders or custom requests, please visit our Bulk Orders page or contact us directly.

There is no fixed minimum order quantity for bulk orders.

Whether you need a small batch or a large-volume order, we'll be happy to discuss your requirements and provide a customized quotation based on your project.

Please contact us with your estimated quantity, product type, and delivery destination, and we'll recommend the most suitable solution.

Yes. Custom packaging may be available for qualifying bulk orders, depending on the order quantity and project requirements.

We can discuss options such as branded packaging, custom inserts, thank-you cards, and other packaging solutions to help match your brand or event.

Please contact us with your requirements, and we'll be happy to explore the available options with you.

We're always happy to help.

If you have any questions about your order, our products, bulk orders, or anything else,
Please visit our Contact page or email us at support@eufumora.com.

We aim to respond to all inquiries within 1–2 business days.

Our customer support team is available by email, and we aim to respond to all inquiries within 1–2 business days.

If you contact us outside our regular business hours, we'll get back to you as soon as possible on the next business day.

We aim to respond to all inquiries within 1–2 business days.

During busy periods or public holidays, responses may take a little longer, but we'll always do our best to get back to you as quickly as possible.

ufumora is based in China and proudly serves customers around the world.

Our team specializes in creating personalized figurines with care and attention to detail, and we ship to customers across North America, Europe, Australia, and many other countries and regions.

If you have any questions before placing an order, we're always happy to help.