Returns, Refunds & Cancellations Policy

Last Updated: October 10, 2026

1. Our Commitment

At Eufumora, we turn your photos and ideas into personalized 3D creations, including realistic figurines, pet figurines, chibi figurines, custom keychains, bag charms, 3D relief magnets, 3D printed oil paintings, and other custom products.

Each item is made specifically for you based on your submitted photos, preferences, and approved design details.

We are committed to providing quality craftsmanship and fair customer support. If something goes wrong with your order, please contact us so we can help find an appropriate solution.

2. Personalized Products & Returns

Because our products are custom-made and personalized, they generally cannot be restocked or resold.

For this reason, we do not normally accept returns, exchanges, or refunds due to a change of mind, personal preference, or an incorrect selection made by the customer once the applicable customization stage has begun.

However, this does not affect your rights if your product arrives damaged, defective, incorrect, or materially different from the agreed design, or if applicable consumer protection laws provide additional remedies.

3. Order Cancellations

Because our products are personalized and made to order, cancellation eligibility depends on the customization process and production stage of the selected product.

Customers may request cancellation before the applicable non-cancellable customization stage begins.

Depending on the product, this stage may begin when 3D modeling starts, when a design preview is approved, or at another clearly disclosed point in the customization process.

Once an order has entered its applicable non-cancellable stage, cancellations or refunds for change of mind are generally not accepted, except where required by applicable law.

The specific cancellation conditions are provided on the relevant product page or in the order terms agreed upon before the applicable customization work begins.

To request cancellation, please contact support@eufumora.com as soon as possible and include your order number.

Nothing in this section limits any cancellation or refund rights that cannot lawfully be excluded.

4. Design Previews, Approvals & Revisions

Eufumora follows different design and approval processes depending on the product and its customization requirements.

Some products include design previews, 3D model reviews, or revision stages, while others may proceed directly to production after photo review or design preview approval.

Not all products include every design or approval stage.

Where a preview or design approval is required, customers are responsible for carefully reviewing the provided materials and communicating any requested adjustments before approval.

The number of complimentary revisions, applicable approval stages, and any limitations are specified on the relevant product page or in the confirmed order terms.

Once a design has been approved and the order has entered its applicable non-cancellable stage, further changes may not be possible.

Requests for additional changes beyond the included revision scope may involve extra charges or extended production time. Any additional charges will be communicated for customer approval before the relevant work begins.

Design reviews, revision requests, and approvals may be communicated through email, WhatsApp, or other mutually accepted written communication channels.

If a customer does not respond within the requested review period, production may be paused and the estimated completion date may be extended. A lack of response will not automatically be treated as design approval unless otherwise expressly agreed and permitted by applicable law.

5. Damaged, Defective, or Incorrect Items

Every Eufumora product undergoes quality inspection before shipping.

If your item arrives damaged, defective, incorrect, or with a significant manufacturing issue, please contact us as soon as possible.

We recommend reporting any visible shipping damage or delivery-related issues within 7 days of receiving your package, whenever reasonably possible.

To help us assess the issue, please provide:

• Your order number.

• Clear photos showing the issue.

• Photos of the shipping box and protective packaging, if relevant.

• A brief description of the problem.

• A complete, continuous unboxing video, if available.

We strongly recommend recording a complete, continuous video when opening your package for the first time. This can help us verify shipping damage and assist with carrier investigations or claims.

However, an unboxing video is not mandatory. Other reasonable evidence may be accepted.

Reporting an issue after the recommended 7-day period, or not having an unboxing video, does not automatically disqualify you from receiving support or exercising your statutory consumer rights.

6. Resolutions for Product Issues

If a product issue is confirmed, we will assess the circumstances and offer an appropriate resolution, which may include:

• Product care or troubleshooting guidance.

• Replacement parts.

• Repair, where practical.

• Remaking the affected item.

• A replacement product.

• A partial refund.

• A full refund.

The appropriate resolution depends on the nature and severity of the issue, the circumstances of the order, and applicable consumer protection laws.

Where applicable law entitles you to a particular remedy, those rights will be respected.

7. Artistic Interpretation & Reasonable Variations

Our personalized products are created through professional 3D modeling, industrial full-color 3D printing, and finishing processes.

We aim to reproduce recognizable features, expressions, hairstyles, clothing, pet markings, colors, and other important details as accurately as reasonably possible.

However, custom 3D creations are artistic interpretations rather than exact 1:1 replicas of photographs.

Please understand that:

• Realistic and chibi designs have different artistic styles and proportions.

• Smaller products may show less fine detail than larger versions.

• Minor color differences may occur due to screen settings, lighting, materials, and printing processes.

• Certain details may require reasonable adjustments for structural stability or manufacturing feasibility.

• Slight variations in texture, finish, and appearance may occur.

Reasonable artistic or manufacturing variations that do not constitute a defect or material departure from the agreed design are generally not grounds for change-of-mind returns or refunds.

This does not exclude remedies for significant inaccuracies, manufacturing defects, or products that fail to meet applicable legal requirements.

8. Customer Photos & Order Information

Customers are responsible for providing clear, accurate reference photos and relevant customization details in accordance with the requirements shown on each product page.

Our team reviews submitted photos and may request additional or replacement images before customization begins.

Customers should carefully confirm the selected product, size, style, pose, and other relevant details before production.

If an issue results from inaccurate or incomplete information provided by the customer, we will assess the circumstances and any responsibilities of both parties before determining an appropriate solution.

Customers must also have the necessary rights or permissions to submit photographs, images, logos, or other materials for customization.

9. Customer Approvals & Delays

Some custom products require customer approval at one or more design stages.

We generally request feedback or approval within 3 days, unless otherwise stated on the product page or in our order communications.

If additional photos, clarification, or design approval are required, production may be paused until we receive the necessary information.

Customer response delays, additional revisions, and approval waiting periods may extend the estimated production and delivery timeline.

We will not automatically treat a lack of response as approval of an unconfirmed design unless otherwise expressly agreed and permitted by applicable law.

10. Lost Packages & Delivery Issues

If your tracking information has not updated for an extended period, or you believe your package has been lost in transit, please contact us.

We will assist in investigating the shipment with the relevant carrier.

If a package is confirmed lost in transit, we will arrange an appropriate resolution, which may include remaking and reshipping the order or issuing a refund, depending on the circumstances and applicable law.

If delivery problems result from an incorrect or incomplete shipping address, refusal of delivery, or failure to complete required customs procedures, additional charges or other arrangements may apply where legally permitted.

Please refer to our Shipping Policy for further delivery information.

11. Non-Refundable Change-of-Mind Situations

Subject to applicable law, change-of-mind cancellations, returns, or refunds are generally not available in the following circumstances:

• Customization has passed the applicable cancellation stage.

• A customer changes their mind after approving a concept or design preview.

• A customer requests cancellation after 3D modeling has begun for a product without a concept preview.

• A customer wishes to replace the original subject, reference photos, pose, or overall design after customization has begun.

• A customer changes their personal preferences after approving the relevant design.

• The finished product contains only reasonable artistic or manufacturing variations.

These limitations do not apply where a product is defective, materially different from the agreed design, or where applicable law provides a right to a remedy.

12. Bulk & Business Orders

For bulk orders, reseller projects, corporate gifts, and other business customization requests, specific terms may be agreed upon in writing.

These may include sample orders, quantities, pricing, custom packaging, design approvals, production schedules, repeat orders, cancellation conditions, and after-sales arrangements.

Where a valid written quotation or agreement establishes specific terms, those terms will apply to the relevant business order, subject to applicable law.

Any rights or obligations that cannot legally be excluded will remain unaffected.

13. Refund Processing

Once a refund has been approved, it will normally be issued to the original payment method, unless another arrangement is agreed upon and permitted by law.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, and payment method.

Any shipping charges, taxes, or other fees that must be refunded under applicable law or the agreed resolution will be handled accordingly.

14. Payment Disputes

If you have concerns about your order or payment, we encourage you to contact Eufumora first so we can investigate and help resolve the issue.

We are committed to addressing legitimate concerns fairly and promptly.

Nothing in this policy restricts your rights to seek assistance from your payment provider, card issuer, or other legally available dispute resolution channels.

15. Your Consumer Rights

Consumer protection laws vary by country and region.

Certain rights relating to defective goods, products that do not match their description, delivery failures, and other consumer protections may apply regardless of a product's personalized nature.

Nothing in this policy excludes, restricts, or replaces any consumer rights or remedies that cannot lawfully be excluded under applicable law.

Where this policy conflicts with mandatory consumer protection laws, the applicable legal requirements will prevail.

16. Contact Us

If you have any questions about cancellations, returns, refunds, or after-sales support, please contact:

Eufumora Customer Support

Email: support@eufumora.com

Typical response time: 1–2 business days

Please include your order number and a description of your concern so we can assist you efficiently.