Refund policy
Returns, Refunds & Cancellations Policy
Last Updated: July 2026
1. Our Commitment
Thank you for choosing Eufumora.
Every Eufumora creation is individually designed from the photos you provide and carefully crafted by our experienced design and production team.
Our goal is to create a personalized keepsake that you will be proud to own.
If you experience any issue with your order, we encourage you to contact us before opening a payment dispute or chargeback. We believe that most concerns can be resolved through timely communication, and we are committed to providing fair, reasonable, and responsible after-sales support.
2. Personalized Products
All Eufumora products are made specifically for each customer based on the photos and information provided.
Because every product is uniquely personalized, it cannot be resold or restored to its original condition.
For this reason, our cancellation, return, and refund policy differs from that of standard retail products.
Please review this policy carefully before placing your order.
3. Order Cancellation
We understand that unexpected circumstances may arise, and cancellation requests will be reviewed based on the actual processing status of your order.
Whether an order can be cancelled will be determined by Eufumora according to its current production status.
An order is considered to have entered production once work has commenced on any of the following:
- Digital sculpting
- Model refinement or design adjustments
- Print preparation
- 3D printing
- Post-processing and finishing
Once production has begun, cancellation requests generally cannot be accepted because significant design, labor, and manufacturing resources have already been committed.
Nothing in this policy affects any statutory rights that may apply under applicable law.
4. Returns
Because every product is personalized, we generally do not accept returns based on personal preference.
If you believe a return may be appropriate, please contact us before sending any item back.
Returns sent without prior authorization may not be accepted or processed.
5. How We Resolve After-Sales Issues
If an issue arises with your order, we will carefully review the circumstances and work with you to determine an appropriate solution.
Depending on the nature of the issue, our resolution process generally follows these principles:
Communication First
We begin by understanding the issue and discussing it with you to identify the most appropriate solution.
Customer Support
Where appropriate, we may provide guidance, troubleshooting assistance, or other forms of customer support.
Reasonable Solutions
Depending on the situation, we may offer replacement parts, practical recommendations, store credit, partial compensation, or other reasonable solutions.
Replacement
Where a confirmed manufacturing defect, incorrect shipment, significant shipping damage, or carrier-confirmed loss has occurred, we may offer to remake or replace the product where appropriate.
Refund
If the issue cannot reasonably be resolved through other available solutions, we may offer a partial or full refund where appropriate.
Each case is reviewed individually, and Eufumora reserves the right to determine the most appropriate resolution based on the specific circumstances of the order.
6. Shipping Damage
Please inspect your package immediately after delivery.
To help us investigate shipping damage, please provide:
- A complete and continuous unboxing video (required)
- Photos of the damaged product
- Photos of the outer packaging
Once the cause has been verified, we will provide an appropriate solution based on the circumstances.
7. Lost Packages
If the shipping carrier confirms that your package has been lost during transit, please contact us.
After verification, we will review the circumstances and provide an appropriate solution.
8. Personalized Creations
Every Eufumora product is individually created based on the reference photos you provide.
Our experienced designers make every reasonable effort to capture the overall likeness, facial expression, hairstyle, clothing details, and other important characteristics while ensuring the model is structurally suitable for 3D printing.
To maintain production efficiency and consistent quality, we do not provide a customer approval stage for digital sculpting before printing.
Because custom sculpting, 3D printing, and handcrafted finishing involve artistic interpretation and manual craftsmanship, reasonable artistic variations and minor differences from the reference photos are normal and do not constitute manufacturing defects.
9. Reference Photos
The quality of the finished product depends significantly on the quality of the reference photos provided.
We review all submitted photos within 1–2 business days after an order is placed.
If additional or clearer photos are required, we will contact you by email.
Production begins only after suitable reference materials have been accepted.
10. Situations Generally Not Eligible for Returns or Refunds
Returns or refunds are generally not available in the following situations:
- Change of mind or personal preference;
- Subjective dissatisfaction based solely on personal expectations;
- Reasonable artistic interpretation or minor variations inherent in the customization process;
- Minor color differences caused by lighting or display settings;
- Incorrect, incomplete, or unsuitable information or photos provided by the customer;
- Failure to review product descriptions, sizing information, or applicable policies before placing an order;
- Orders that have already entered production, except where required by applicable law.
11. Contact Us
If you have any questions or concerns regarding your order, we encourage you to contact us before opening a payment dispute or chargeback.
We believe that open communication leads to the best solutions, and we will always make reasonable efforts to resolve concerns fairly.
Email: support@eufumora.com
Response Time: Typically within 1–2 business days.