Privacy Policy

Last Updated: October 10, 2026

1. Introduction

Welcome to Eufumora.

At Eufumora, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit eufumora.com, purchase our personalized products, submit reference photos, request a quotation, or otherwise interact with our services.

We process personal information in accordance with applicable data protection laws.

2. Information We Collect

Depending on how you interact with Eufumora, we may collect the following information:

Personal and Order Information

• Name, email address, telephone number, and WhatsApp contact information, if provided.

• Shipping address, billing address, and country or region.

• Order details, purchase history, and payment-related information.

• Customer inquiries, email correspondence, and after-sales communications.

Customization Information

• Photographs of people, pets, or other subjects submitted for customization.

• Product preferences, sizes, styles, poses, and other customization requirements.

• Design communications, concept previews, 3D model previews, and revision requests.

• Digital models, design files, and related production materials created to fulfill an order.

Business and Bulk Order Information

• Company name and business contact information, where provided.

• Customer type, product interests, and estimated order quantities.

• Custom packaging requirements, project specifications, and related correspondence.

Website and Technical Information

• IP address, browser type, device information, and operating system.

• Website activity, pages visited, and interactions with our services.

• Information collected through cookies and similar technologies.

We collect and process personal information only where we have an appropriate legal basis to do so.

3. How We Use Your Information

We may use your information to:

• Process orders, payments, and deliveries.

• Review submitted reference photographs.

• Create concept previews, 3D models, and personalized products.

• Communicate about design approvals, revisions, and production progress.

• Provide customer support, after-sales assistance, and refunds.

• Respond to business inquiries, quotations, sample requests, and bulk orders.

• Support repeat orders when requested by customers.

• Maintain website security and prevent fraud.

• Analyze and improve our website, products, and services.

• Send marketing communications where we have obtained any required consent or have another lawful basis.

• Comply with applicable legal, tax, accounting, and regulatory obligations.

Depending on the purpose, our legal bases for processing may include performance of a contract, compliance with legal obligations, legitimate interests, or your consent, as permitted by applicable law.

4. Customer Photos and Custom Design Files

Photographs, reference materials, and customization details submitted by customers are used for order review, design and 3D modeling, product production, quality inspection, customer communication, and necessary after-sales support.

During the customization process, we may create digital previews, 3D models, and other production-related files.

Eufumora will not publicly display or use customer-submitted photographs, custom creations, digital models, or related materials on our website, social media, advertisements, or other public marketing channels without obtaining the customer's prior explicit consent by email or another written form of communication.

Where a customer authorizes us to showcase their custom creation, we will use the relevant materials only within the scope of the agreed authorization.

Customers may contact us to request withdrawal of their marketing authorization. We will handle such requests in accordance with applicable law. Withdrawal does not affect processing that was lawful before the withdrawal.

5. Payment Information

Eufumora uses Shopify and applicable third-party payment service providers to process transactions.

We do not directly store complete payment card numbers or card security codes.

Payment service providers may collect and process necessary payment information in accordance with their own privacy policies and security requirements.

6. Information Sharing and Third-Party Services

To operate our website and fulfill orders, we may share relevant information with trusted service providers, including:

• Shopify and website technology providers.

• Payment processing providers.

• Shipping carriers and logistics partners.

• 3D modeling, production, and technical service providers involved in fulfilling orders.

• Customer support, email, and communication service providers.

• Website analytics, marketing, and advertising technology providers.

• Regulatory, judicial, or other authorities where disclosure is legally required.

We share personal information only where there is an appropriate legal basis and to the extent reasonably necessary for the relevant purpose.

We take reasonable steps to protect customer information when working with service providers.

We do not sell customer-submitted photographs or personalized design files to third parties.

Where certain disclosures or advertising activities are considered a sale or sharing of personal information under applicable privacy laws, we will provide the required disclosures and privacy choices.

7. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to customer information is limited to authorized personnel and service providers who require it for legitimate business purposes.

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, operate our business, and comply with applicable legal obligations.

Customer-submitted photographs, digital models, and other customization materials are managed according to the nature of the order, legitimate business needs, and applicable law.

For business orders involving repeat production or ongoing cooperation, relevant production materials may be retained for a longer period where reasonably necessary to support the agreed business relationship.

When information is no longer needed, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable law.

Customers may contact support@eufumora.com to request deletion of eligible personal information or customization materials.

Certain information may need to be retained for legal obligations, outstanding orders, dispute resolution, or other lawful purposes.

9. Cookies and Website Analytics

Eufumora uses cookies and similar technologies to support website functionality and improve the shopping experience.

These technologies may be used to:

• Maintain shopping carts and website preferences.

• Support website functionality and security.

• Understand website traffic and visitor interactions.

• Analyze website performance and improve our services.

• Measure advertising effectiveness and support personalized marketing, where permitted.

We may use Google Analytics, Shopify analytics, and other services enabled on our website.

Where applicable law requires prior consent for non-essential cookies or similar technologies, we will obtain the necessary consent before using them.

Customers may manage available privacy preferences through our website's privacy controls, where provided, or through their browser settings.

Disabling certain cookies may affect some website functions.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of eligible personal information.

• Request restriction of or object to certain processing activities.

• Request a copy or transfer of your personal information, where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing, advertising, or data-sharing activities.

• Submit a complaint to an appropriate data protection authority.

To exercise your privacy rights, please contact us using the details provided below.

We may request reasonable verification of your identity before processing certain requests to help protect your information.

11. International Data Transfers

Eufumora serves customers internationally.

To process orders, provide customization services, offer customer support, and arrange worldwide shipping, personal information may be transferred to or processed by service providers located outside your country or region.

Where applicable law requires additional safeguards for international data transfers, we will implement appropriate lawful measures.

12. Children's Privacy

Our website and direct purchasing services are primarily intended for customers who have the legal capacity to enter into transactions.

Some personalized products may involve photographs of children, such as family figurines or other custom keepsakes.

Customers submitting photographs of children must have the necessary rights and permissions to provide those materials, including parental, guardian, or other authorization where required by applicable law.

We do not use photographs of children for public display or marketing solely because they have been submitted for an order.

We do not knowingly collect or process children's personal information without an appropriate legal basis or required authorization.

If we become aware that children's personal information has been submitted improperly, we will take appropriate action in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services, or applicable legal requirements.

The updated version will be published on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain necessary consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or the retention or deletion of customer photographs and digital models, please contact us.

Eufumora Customer Support

Email: support@eufumora.com

Typical response time: 1–2 business days

Where applicable law requires additional information identifying the data controller, business address, or privacy representative, we will provide the relevant details.