Terms of Service

Last Updated: July 2026

Welcome to Eufumora ("Eufumora," "we," "our," or "us").

Please read these Terms of Service ("Terms") carefully before using our website or placing an order.

By accessing, browsing, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with all related policies published on our website.

1. Acceptance of These Terms

By using this website, you agree to comply with these Terms of Service as well as our related policies, including:

Privacy Policy
Shipping Policy
Refund, Return & Cancellation Policy
Intellectual Property Policy

These policies form an integral part of these Terms.

If you do not agree with these Terms, please discontinue the use of this website and our services.

2. Eligibility

By using our website or purchasing our products, you represent and warrant that:

You are at least the legal age of majority in your country or region, or you are using this website under the supervision of a parent or legal guardian.
The information you provide is true, accurate, and complete.
You are legally authorized to purchase our products and use our services.

If you upload photographs, images, or other materials for customization, you confirm that you own the necessary rights or have obtained all required permissions, and that your submission does not infringe upon the intellectual property, privacy, portrait, or other legal rights of any third party.

3. Products & Orders

Eufumora specializes in personalized 3D printed figurines and custom keepsakes created from the photographs and information provided by our customers.

Product photos, customer gallery images, and promotional materials displayed on this website are intended to demonstrate our craftsmanship and artistic style. They are provided for reference only and should not be interpreted as an exact representation of every finished product.

Our experienced designers make every reasonable effort to capture the overall likeness, facial expression, hairstyle, clothing details, and other distinctive characteristics of the reference photos.

However, due to factors such as photo quality, camera angle, lighting conditions, digital sculpting, 3D printing technology, and handcrafted finishing, reasonable artistic interpretation and minor variations are normal and should not be considered defects.

Submitting and paying for an order does not automatically constitute our acceptance of that order.

We reserve the right to contact customers for additional information, place an order on hold, or decline an order where reasonably necessary, including but not limited to the following circumstances:

Reference photos are unsuitable for production;
Customer information is incomplete or inaccurate;
Payment verification fails or fraudulent activity is suspected;
Pricing, inventory, or system errors occur;
Compliance with applicable laws or regulations;
Other reasonable circumstances affecting order fulfillment.

4. Customer Responsibilities

To help ensure a smooth production process, customers agree to:

Provide clear and suitable reference photos;
Provide accurate shipping information and contact details;
Check and respond promptly to emails regarding their order;
Ensure that all submitted materials are accurate, lawful, and complete.

We normally review submitted reference photos within 1–2 business days after an order is placed.

If additional or clearer photos are required, we will contact you by email.

To maintain production efficiency and consistent quality, Eufumora does not provide a customer approval stage for digital sculpting before production. All models are reviewed internally by our experienced design team before manufacturing begins.

5. Payment, Shipping & After-Sales Service

Product prices displayed on our website are shown in the applicable currency and are subject to change without prior notice.

All payments are processed securely through trusted third-party payment service providers.

For information regarding production time, shipping methods, estimated delivery times, and shipping-related matters, please refer to our Shipping Policy.

For information regarding order cancellations, returns, refunds, and after-sales support, please refer to our Refund, Return & Cancellation Policy.

6. Intellectual Property

All original content available on this website, including but not limited to text, product photographs, graphics, logos, product designs, digital models, packaging designs, blog articles, and other creative materials, is protected by applicable intellectual property laws.

For detailed information regarding ownership and permitted use, please refer to our Intellectual Property Policy.

7. Limitation of Liability

Eufumora is committed to fulfilling every order with honesty, professionalism, and reasonable care.

However, to the fullest extent permitted by applicable law, we cannot guarantee that circumstances beyond our reasonable control will never affect your order. Such circumstances may include, but are not limited to:

Delays or disruptions caused by third-party shipping carriers;
Customs inspections, customs clearance delays, or government actions;
Severe weather, natural disasters, pandemics, strikes, or other force majeure events;
Internet, communication network, or third-party payment service interruptions;
Other events beyond our reasonable control.

If your order is affected by any of these circumstances, we will make reasonable efforts to assist you and provide an appropriate solution in accordance with our applicable policies.

Nothing in these Terms limits any statutory rights you may have under applicable consumer protection laws.

8. General Provisions

We may update these Terms of Service from time to time to reflect changes in our business operations, legal requirements, or website functionality.

Any revised version becomes effective immediately upon publication on this website.

You agree that we may communicate with you by email regarding your order, including order confirmation, photo review requests, production updates, shipping notifications, and other important information.

Please ensure that the email address you provide is accurate and that you regularly check your inbox.

If delays occur because an incorrect email address was provided or important emails were not reviewed in a timely manner, we will make reasonable efforts to assist you, although such delays may not always be avoidable.

These Terms shall be governed by the laws applicable to the legal entity operating the Eufumora website, without limiting any mandatory consumer protection rights provided under applicable law.

If any dispute arises in connection with our website, products, or services, both parties agree to first attempt to resolve the matter through good-faith communication. If no resolution can be reached, the dispute may be submitted to a court or other dispute resolution authority having jurisdiction under applicable law.

9. Contact Us

If you have any questions regarding these Terms of Service or your order, please feel free to contact us.

Email: support@eufumora.com

Response Time: Typically within 1–2 business days.