Last Updated: August 2026

Welcome to Eufumora ("Eufumora," "we," "our," or "us").

Please read these Terms of Service ("Terms") carefully before using our website or placing an order.

By accessing, browsing, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms together with all related policies published on our website.

1. Acceptance of These Terms

By using this website, you agree to comply with these Terms of Service and our related policies, including:

• Privacy Policy
  
• Shipping Policy
  
• Refund, Return & Cancellation Policy
  
• Intellectual Property Policy
  

These policies form an integral part of these Terms.

If you do not agree with these Terms, please discontinue use of this website and our services.

2. Eligibility

By using our website or purchasing our products, you represent and warrant that:

• You are at least the legal age of majority in your country or region, or you are using this website under the supervision of a parent or legal guardian.
  
• The information you provide is true, accurate, and complete.
  
• You are legally authorized to purchase our products and use our services.
  

If you upload photographs, images, or other materials for customization, you confirm that you own the necessary rights or have obtained all required permissions, and that your submission does not infringe upon the intellectual property, privacy, portrait, publicity, or other legal rights of any third party.

3. Products & Custom Orders

Eufumora specializes in personalized 3D printed figurines and custom keepsakes created from photographs and information provided by our customers.

Product photos, customer gallery images, previews, and promotional materials displayed on our website are intended to demonstrate our craftsmanship, product types, and artistic style. They should not be interpreted as a guarantee that every finished product will be identical.

Our designers make reasonable efforts to capture recognizable features, overall appearance, hairstyle, clothing, colors, pose, and other relevant details from the submitted reference materials.

However, due to factors including photo quality, camera angle, lighting, artistic interpretation, digital modeling, 3D printing technology, materials, and finishing processes, reasonable variations between reference photos, digital previews, 3D models, and finished figurines are normal and are not necessarily considered defects.

Submitting and paying for an order does not automatically constitute our acceptance of that order.

We reserve the right to request additional information, place an order on hold, or decline or cancel an order where reasonably necessary, including where:

• Reference photos are unsuitable or insufficient for customization;
  
• Customer information is incomplete or inaccurate;
  
• Payment verification fails or fraudulent activity is suspected;
  
• Pricing, inventory, technical, or system errors occur;
  
• Submitted content may violate applicable laws, regulations, or third-party rights;
  
• Other reasonable circumstances prevent us from fulfilling the order.
  

4. Photo Review & Concept Preview

After an order is placed, we will review the submitted photos and prepare a Concept Preview, normally within 1–2 business days.

If the submitted photos are unsuitable, unclear, or additional reference materials are required, we will contact you within this period and request replacement or supplementary photos.

The Concept Preview is intended to show the overall visual direction and appearance of your custom figurine before professional 3D modeling begins. It is a visual reference and should not be interpreted as the final 3D model or an exact representation of the finished physical product.

You will normally have up to 3 calendar days after the Concept Preview is sent to review and approve it.

We will not begin professional 3D modeling until you approve your Concept Preview.

If we do not receive your approval, your order may be placed on hold until we hear from you.

5. Concept Approval & Start of Custom Production

By approving your Concept Preview, you confirm that you accept the overall design direction and authorize Eufumora to begin custom production.

Custom production begins once your Concept Preview is approved.

Because professional design and customization work begins at this stage, orders can no longer be cancelled or refunded after Concept Preview approval, except where otherwise required by applicable law or expressly provided under our Refund, Return & Cancellation Policy.

Requests to substantially change the reference photos, subject, pose, clothing, overall design, or other major elements after Concept Preview approval may be treated as additional customization and may require additional time and fees.

Any additional charges will be communicated and confirmed with you before the additional work is performed.

6. 3D Modeling, Review & Adjustments

After Concept Preview approval, our designers will professionally build and refine your 3D model.

3D modeling and refinement normally take approximately 3–5 business days.

Once the model is ready, we will send you a multi-angle 3D preview for review before printing.

You will normally have up to 3 calendar days to review the 3D model and provide your feedback.

Each order includes one complimentary round of minor adjustments.

If minor adjustments are requested, please allow approximately 1–2 additional business days for refinement.

Additional rounds of adjustments or more extensive changes may require additional time and fees, depending on the nature and extent of the requested changes. We will communicate and confirm any additional work and applicable fees with you before proceeding.

7. Final Approval & Printing

After any agreed adjustments have been completed, the updated 3D model will be provided for final review.

We will not begin printing until you have given final approval of your 3D model.

By providing final approval, you authorize Eufumora to manufacture your figurine based on the approved 3D model.

Once final approval is received, the figurine proceeds to full-color 3D printing, professional post-processing, finishing, and quality inspection.

Printing, finishing, and quality inspection normally take approximately 5–7 business days.

Minor differences between an approved digital 3D model and the finished physical figurine may occur due to materials, printing technology, finishing processes, display settings, lighting, and other normal production factors.

8. Customer Responsibilities & Response Times

To help ensure a smooth customization process, customers agree to:

• Provide suitable reference photos and requested supplementary materials;
  
• Provide accurate contact, billing, and shipping information;
  
• Review Concept Previews and 3D Model Previews carefully;
  
• Respond to approval requests and other order-related communications within the requested time;
  
• Ensure that all submitted materials are accurate, lawful, and complete.
  

Customer review and response time is calculated separately and is not included in our estimated production timelines.

Delays in providing photos, approvals, adjustment instructions, or other required information may delay the overall completion and delivery of your order.

If we do not receive the information or approval required to proceed, we may place the order on hold until we hear from you.

9. Payment, Shipping & After-Sales Service

Product prices displayed on our website are shown in the applicable currency and may change from time to time.

All payments are processed securely through third-party payment service providers.

Shipping times vary depending on destination, customs clearance, local carrier conditions, and other factors outside our reasonable control.

Tracking information will be provided after your order has shipped where tracking is available.

For detailed information regarding production time, shipping methods, estimated delivery times, and shipping-related matters, please refer to our Shipping Policy.

For information regarding cancellations, returns, refunds, damaged or defective products, and after-sales support, please refer to our Refund, Return & Cancellation Policy.

Customers should retain an unboxing video after receiving their order, particularly if they need to report shipping damage, missing items, or other issues requiring after-sales review.

10. Returns & Personalized Products

Our figurines are personalized products made specifically from customer-provided reference materials.

Because each figurine is custom-made and printed only after the customer has reviewed and approved the final 3D model, we generally do not accept returns or exchanges based solely on change of mind, personal preference, or reasonable artistic variations.

If a product arrives damaged, defective, or materially incorrect due to our error, please contact us promptly and provide the supporting materials requested under our Refund, Return & Cancellation Policy, including an unboxing video where applicable.

Nothing in this section limits any mandatory rights or remedies available to you under applicable consumer protection law.

11. Intellectual Property

All original content available on this website, including but not limited to text, product photographs, graphics, logos, product designs, digital models, packaging designs, blog articles, and other creative materials, is protected by applicable intellectual property laws.

For detailed information regarding ownership and permitted use, please refer to our Intellectual Property Policy.

12. Limitation of Liability

Eufumora is committed to fulfilling every order with reasonable care and professionalism.

However, to the fullest extent permitted by applicable law, we cannot guarantee that circumstances beyond our reasonable control will never affect your order. Such circumstances may include:

• Delays or disruptions caused by third-party shipping carriers;
  
• Customs inspections, clearance delays, or government actions;
  
• Severe weather, natural disasters, pandemics, strikes, or other force majeure events;
  
• Internet, communication network, or third-party payment service interruptions;
  
• Other events beyond our reasonable control.
  

If your order is affected by any such circumstances, we will make reasonable efforts to assist you and provide an appropriate solution in accordance with our applicable policies.

Nothing in these Terms excludes or limits any liability or statutory rights that cannot lawfully be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, services, website functionality, or legal requirements.

Any revised Terms will become effective upon publication on our website unless otherwise stated.

Changes to these Terms will not retroactively reduce any mandatory consumer rights applicable to an order already placed.

14. Communications

You agree that we may communicate with you regarding your order by email or other contact methods you provide, including for:

• Photo review requests;
  
• Concept Preview delivery and approval;
  
• 3D Model Preview delivery and approval;
  
• Adjustment requests;
  
• Production updates;
  
• Shipping and tracking notifications;
  
• Other important order-related matters.
  

Please ensure that the contact information you provide is accurate and regularly check your inbox, including spam or junk folders.

If delays occur because required information or approvals are not provided in a timely manner, the estimated production or delivery timeline may be extended accordingly.

15. Governing Law & Disputes

These Terms shall be governed by the laws applicable to the legal entity operating the Eufumora website, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

If a dispute arises in connection with our website, products, or services, both parties agree to first attempt to resolve the matter through good-faith communication.

If no resolution can be reached, the dispute may be submitted to a court or other dispute resolution authority having jurisdiction under applicable law.

16. Contact Us

If you have any questions regarding these Terms of Service or your order, please contact us.

Email: support@eufumora.com
Response Time: Typically within 1–2 business days.