Shipping Policy

Last Updated: October 10, 2026

Thank you for choosing Eufumora.

Our products are personalized and made according to customer-provided photographs, design preferences, and other customization requirements.

As production processes vary by product, the total delivery timeframe generally consists of customization and production time, customer review time where applicable, and international shipping time.

This Shipping Policy applies to personalized products purchased through eufumora.com.

1. Order Review and Production Time

Eufumora follows different production processes depending on the product, design requirements, and manufacturing techniques.

Depending on the product, the process may include photo review, design previews, 3D modeling, customer approval, revisions, printing, finishing, and quality inspection.

Not all products include every stage listed above. Some products may proceed directly to production after photo review or design preview approval.

Specific production steps and estimated processing times are provided on the relevant product page or in the confirmed order details.

If additional photographs, design adjustments, or customer approvals are required, production may be paused while awaiting a response. Such waiting periods are generally not included in the standard production timeframe.

If additional production time becomes necessary due to design complexity, production arrangements, or other circumstances, we will make reasonable efforts to inform the customer.

2. Estimated International Shipping Times

We provide international shipping to many countries and regions worldwide.

The following estimates apply after an order has been shipped and do not include customization, production, or customer approval time.

Destination	Estimated Shipping Time
United States, Canada, United Kingdom, Australia, and most developed countries and regions	8–12 business days
Certain remote areas in Europe	10–15 business days
East Asia and Southeast Asia	Generally 4–12 business days
Africa, South America, and certain other remote destinations	Confirmed individually based on destination

These are estimated transit times, not guaranteed delivery dates.

Actual shipping times may vary due to customs inspections, local delivery arrangements, weather conditions, public holidays, flight schedules, and other circumstances beyond our reasonable control.

3. Total Delivery Time

The total delivery timeframe generally consists of:

Customization and Production Time + Customer Review or Approval Time + International Shipping Time

Because production processes and customer approval requirements vary by product, we do not provide a single delivery timeframe applicable to all orders.

Estimated production times shown on product pages generally exclude international shipping unless otherwise stated.

If you need an order for a birthday, wedding, anniversary, or another specific occasion, we recommend contacting us before placing your order to discuss the estimated delivery schedule.

Unless expressly confirmed by Eufumora, estimated delivery dates are not guaranteed.

4. Shipping Destinations and Charges

Eufumora offers shipping to most supported international destinations.

Eligible orders may qualify for free shipping as advertised on our website, subject to the applicable shipping conditions and checkout information.

Additional shipping charges may apply to remote areas, special delivery locations, or destinations with unusually high logistics costs.

Shipping availability and costs for Africa, South America, and certain other remote destinations may require individual confirmation.

If additional shipping charges apply, we will contact the customer to confirm the relevant costs and delivery arrangements before the order enters its applicable non-cancellable customization stage.

If delivery to a particular destination is unavailable, we will contact the customer to discuss available alternatives and handle any unfulfillable order in accordance with applicable law.

5. Shipping Carriers

We select international shipping providers based on the destination, available shipping routes, and logistics conditions.

Our shipping partners may include:

• SF Express International

• 4PX

• YANWEN

• YunExpress

• Other suitable international or local delivery providers

International shipments may be handled by more than one logistics provider during transit.

The carrier responsible for international transportation may therefore differ from the local carrier completing the final delivery.

We select shipping arrangements based on operational requirements and cannot guarantee that customers may choose a specific carrier.

6. Shipping Confirmation and Tracking

Once an order has been shipped, we will provide shipping confirmation and available tracking information through email or another mutually accepted communication channel.

Tracking information generally becomes available or begins updating within 24–72 hours after the shipment is handed over to the carrier, although timing may vary.

Tracking updates may temporarily pause during international transit, customs clearance, or transfers between logistics providers.

If your tracking information has not updated for an extended period, please contact us for assistance.

7. Shipping Addresses

Customers are responsible for providing complete and accurate shipping information, including the recipient's name, delivery address, postal code, and necessary contact number.

If you need to change your shipping address, please contact us as soon as possible before dispatch.

We will make reasonable efforts to accommodate address changes, but successful changes cannot always be guaranteed.

Once a shipment has been handed over to the carrier, address modifications may be restricted by the carrier's policies.

If delivery fails or a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Such situations will be handled based on the circumstances, responsibility for the issue, and applicable law.

8. Customs, Duties, and Import Taxes

Eufumora generally arranges international shipments through logistics channels that provide Delivered Duty Paid (DDP) or similar customs-inclusive services, where available.

For orders shipped under these arrangements, applicable import duties and taxes are generally included in the shipping arrangement, and customers are not normally required to pay additional import charges upon delivery.

However, customs regulations and import requirements vary by country and region. Certain destinations or exceptional circumstances may involve additional requirements.

If a shipment is not eligible for a customs-inclusive arrangement, or additional import charges are reasonably anticipated, we will inform the customer in advance where practicable.

If customs authorities request additional information or documentation, we will make reasonable efforts to assist with the process.

9. Shipping Delays

International shipping may be affected by circumstances including:

• Customs inspections or clearance delays.

• Severe weather or natural disasters.

• Flight disruptions or international logistics interruptions.

• Public holidays and peak shipping seasons.

• Local carrier delays.

• Remote-area delivery arrangements.

• Government actions or other events beyond our reasonable control.

If an unusual delay occurs, we will make reasonable efforts to assist with tracking inquiries and address the situation appropriately.

Estimated shipping times do not exclude or limit any delivery obligations required by applicable law.

10. Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us.

We will work with the relevant shipping provider to investigate the shipment status.

If a package is confirmed lost during transit, we will provide an appropriate resolution based on the circumstances and applicable law. This may include reproduction, reshipment, a refund, or another mutually agreed solution.

11. Shipping Damage

We take reasonable care in packaging our products and conducting quality inspections before dispatch.

Customers are encouraged to inspect their products and packaging promptly upon delivery.

If an item arrives damaged during shipping, we recommend contacting us within 7 days of delivery and providing your order number, clear photographs of the damage, and photographs of the outer packaging.

We strongly recommend recording a complete, continuous first-unboxing video to help us verify and resolve shipping damage issues more efficiently.

For further information about after-sales assistance, please refer to our Returns, Refunds & Cancellations Policy, subject to applicable law.

12. Failed Delivery and Returned Packages

If a package cannot be delivered due to an incorrect address, unsuccessful delivery attempts, an unreachable recipient, or other circumstances, we will assist based on the available tracking information and the specific situation.

Additional shipping charges may apply if redelivery is required.

Any such charges will be determined based on the reason for the delivery failure, the responsibilities of the parties involved, and applicable law.

If a delivery issue results from a carrier error, we will assist with the investigation and work toward an appropriate resolution.

13. Business and Bulk Orders

For business purchases, bulk customization projects, and other commercial orders, production schedules, shipping methods, delivery charges, and fulfillment arrangements may be determined individually.

These arrangements may depend on order quantity, packaging requirements, product specifications, and shipping destinations.

Specific delivery terms may be established through written quotations, order confirmations, or other valid agreements.

Where a valid written agreement establishes specific shipping or delivery terms for a business order, those terms will apply to the relevant project to the extent permitted by applicable law.

14. Contact Us

If you have questions about production progress, estimated shipping times, tracking information, or delivery issues, please contact:

Eufumora Customer Support

Email: support@eufumora.com

Typical response time: 1–2 business days