Shipping policy
Shipping Policy
Last Updated: July 2026
Welcome to Eufumora
Thank you for choosing Eufumora.
Every Eufumora figurine is custom-made from your photos and carefully crafted by our experienced team. Because each order is personalized, production and delivery times are different from ready-made products.
Order Review
After your order is placed, our team will review your uploaded photos within 1–2 business days.
If the photos are not suitable for production, we will contact you via email and request additional images.
If you do not receive an email from us, it means your photos have passed our review and your order will automatically enter production.
Production Time
Each figurine is individually refined by experienced designers before printing to achieve the best possible likeness while ensuring structural durability.
Estimated production time:
7–12 business days
Production begins only after your order has passed our internal review.
Production Updates
Because every order is made specifically for you, we do not provide production progress updates during manufacturing.
Once your order has been completed and shipped, you will receive a shipping confirmation email together with your tracking number.
Shipping Destinations
We currently ship to most countries and regions worldwide, including:
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United States
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Canada
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United Kingdom
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Australia
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Most European countries
If shipping is unavailable to your destination, you will be notified during checkout.
Estimated Shipping Time
| Destination | Estimated Shipping Time |
|---|---|
| United States | 7–15 business days |
| Canada | 7–15 business days |
| United Kingdom | 7–15 business days |
| Europe | 7–15 business days |
| Australia | 7–15 business days |
| Other Regions | 10–20 business days |
Shipping times are estimates only and may vary due to customs processing, weather conditions, airline schedules, public holidays, or other circumstances beyond our control.
Estimated Total Delivery Time
Estimated total delivery time:
14–27 business days
(Total Delivery Time = Order Review + Production Time + Shipping Time)
Shipping Carriers
To ensure safe and efficient worldwide delivery, we primarily ship orders through trusted international logistics partners, including:
- SF Express International
- 4PX Express
- YunExpress
- YANWEN Express
Depending on the destination country, shipping route, customs requirements, and package size, deliveries may also be handled by international express carriers or local delivery partners, including:
- UPS
- DHL
- TNT
- Local postal and courier services (such as USPS, Royal Mail, Canada Post, Australia Post, and other regional carriers)
The final shipping carrier will be selected based on the most efficient, reliable, and cost-effective shipping solution for your destination.
All orders include a tracking number, which will be sent to you by email once your order has been shipped. Please note that the carrier shown during the shipping process may differ from the final local delivery partner after customs clearance.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information normally becomes available within 24–72 hours after shipment.
Shipping Address
Please make sure your shipping address is correct before placing your order.
If you need to change your shipping address, please contact us within 12 hours after placing your order.
Once production has started or the order has been shipped, address changes may no longer be possible.
Customs & Import Duties
Most orders are shipped through our international shipping partners.
Under normal circumstances, customers are not required to complete customs clearance procedures or pay additional import duties upon delivery.
If exceptional customs procedures are required by local authorities, we will do our best to assist you.
Shipping Delays
Occasionally, deliveries may be delayed due to:
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Customs inspections
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Severe weather
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Airline delays
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Peak holiday seasons
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Other events beyond our control
We sincerely appreciate your patience and understanding.
Lost Packages
If the shipping carrier confirms that your package has been lost during transit, please contact us.
After verification, we will arrange a replacement or another appropriate solution.
Damaged Packages
Please inspect your package immediately after delivery.
A complete unboxing video is required for all shipping damage claims.
To help us process your claim, please provide:
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A complete unboxing video
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Photos of the damaged product
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Photos of the outer packaging
If the damage is confirmed to have occurred during transportation, we will arrange a replacement or provide another appropriate solution.
Personalized Products
All Eufumora products are personalized and made specifically for each customer.
For information regarding cancellations, returns and refunds, please refer to our Refund Policy before placing your order.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Email: support@eufumora.com
We typically respond within 1–2 business days.