Shipping policy

Shipping Policy

Last Updated: August 2026

Welcome to Eufumora

Thank you for choosing Eufumora.

Every Eufumora figurine is individually created from your photos and carefully crafted by our design and production team.

Because each order is personalized, the overall timeline includes photo review, Concept Preview, 3D modeling, customer approval, production, and shipping.

Order Review & Concept Preview

After your order is placed, we will review your photos, prepare your Concept Preview, and send it to you within 1–2 business days.

If your photos are unclear, unsuitable, or additional reference materials are required, we will contact you within this period.

You will have up to 3 calendar days to review your Concept Preview.

We will not begin professional 3D modeling until you approve your Concept Preview.

If we do not receive your approval, your order may be placed on hold until we hear from you.

3D Modeling & Review

Once your Concept Preview is approved, your order enters custom production.

Professional 3D modeling and refinement typically take 3–5 business days.

Once your model is ready, we will send you a multi-angle 3D preview for review.

You will have up to 3 calendar days to review it.

Your order includes one complimentary round of minor adjustments. If requested, please allow an additional 1–2 business days.

Additional or more extensive adjustments may require extra time. Any additional work will be discussed with you before proceeding.

Printing, Finishing & Quality Inspection

We will not begin printing until you have given final approval of your 3D model.

Once approved, your figurine will proceed to full-color 3D printing, professional post-processing, finishing, and quality inspection.

Estimated time:

5–7 business days

Production Timeline

For easier reference:

Stage	Estimated Time
Photo Review + Concept Preview	1–2 business days
Concept Preview Review	Up to 3 calendar days
3D Modeling & Refinement	3–5 business days
3D Model Review	Up to 3 calendar days
Complimentary Minor Adjustment, if requested	Additional 1–2 business days
Final Review, if adjustment is requested	Up to 3 calendar days
Printing + Finishing + QC	5–7 business days

Customer review and response time is calculated separately and is not included in our production estimates.

Additional adjustment requests, supplementary photos, or delayed customer responses may extend the overall timeline.

Estimated Custom Production Time

After your Concept Preview is approved, the standard custom production process typically takes approximately:

8–14 business days

This includes professional 3D modeling, refinement, printing, finishing, and quality inspection.

Customer review time is not included in this estimate.

If additional adjustments or other changes are requested, additional time may be required.

Shipping Destinations

We currently ship to most countries and regions worldwide, including North America, Europe, Australia, East Asia, Southeast Asia, and many other international destinations.

If we are unable to ship to your destination, you will be notified during checkout or contacted by our team.

Estimated Shipping Time

Shipping time varies by destination:

Destination	Estimated Shipping Time
Most developed countries	8–12 business days
Some remote European destinations	10–15 business days
East & Southeast Asia	Typically 4–12 business days or less
Other destinations, including parts of Africa and South America	May take longer depending on destination

Shipping times are estimates only.

Actual delivery times may vary due to customs processing, local carrier conditions, weather, airline schedules, public holidays, remote-area delivery, or other circumstances beyond our reasonable control.

Estimated Total Delivery Time

Because your order includes two customer approval stages, we do not provide a single guaranteed total delivery time.

Your overall timeline consists of:

Concept Preview + Customer Review + Custom Production + Final Approval + Shipping

For most orders:

Concept Preview: 1–2 business days
Custom Production after Concept Approval: approximately 8–14 business days
Shipping: typically 8–12 business days for most developed countries
Customer review time: calculated separately

The faster you review and approve your previews, the sooner we can move your order to the next stage.

Shipping Carriers

To provide safe and efficient worldwide delivery, we primarily work with trusted international logistics partners, including:

SF Express International
4PX Express
YunExpress
YANWEN Express

Depending on your destination, shipping route, customs requirements, and package size, your order may also be handled by international express carriers or local delivery partners, including:

UPS
DHL
TNT
Local postal and courier services such as USPS, Royal Mail, Canada Post, Australia Post, and other regional carriers.

The carrier and shipping route are selected based on the destination and available delivery options.

The carrier shown during international transit may differ from the final local delivery provider after customs clearance.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

Tracking information normally becomes available within 24–72 hours after shipment.

Please note that tracking updates may occasionally take additional time while the shipment is transferred between international and local carriers.

Shipping Address

Please carefully check your shipping address when placing your order.

If you need to change your shipping address, contact us as soon as possible before your order ships.

We will make reasonable efforts to update the address where possible.

Once the package has been handed over to the shipping carrier, address changes may no longer be possible and may depend on the carrier's policies.

Customers are responsible for providing a complete and accurate shipping address.

Customs & Import Duties

Most orders are shipped through our international logistics partners using routes designed to simplify the delivery and customs process.

Under normal circumstances, customers are not required to complete customs clearance procedures or pay additional import duties upon delivery.

However, customs requirements vary by country and may occasionally be affected by local regulations or exceptional circumstances.

If additional customs information or procedures are required, we will make reasonable efforts to assist you.

Shipping Delays

Although we work with reliable logistics partners, international shipments may occasionally be delayed due to circumstances beyond our reasonable control, including:

Customs inspections or clearance delays;
Severe weather;
Airline or transportation disruptions;
Peak holiday seasons;
Local carrier delays;
Remote-area delivery;
Government actions or other unforeseen events.

We appreciate your patience if an unexpected shipping delay occurs.

If tracking appears unusually delayed, please contact us and we will assist with checking the shipment where possible.

Lost Packages

If tracking indicates an unusual delay or you believe your package may have been lost, please contact us.

We will work with the shipping carrier to investigate.

If the carrier confirms that the package has been lost during transit, we will communicate with you and work toward an appropriate solution, which may include remaking, replacement, refund, or another mutually agreed solution depending on the circumstances.

Shipping Damage

Please inspect your package promptly after delivery and keep a complete and continuous unboxing video.

If your figurine appears to have been damaged during shipping, please provide:

A complete and continuous unboxing video
Clear photos of the damaged product
Photos of the outer packaging
Photos of any visible damage to the packaging

The video should show the package before it is opened and continue through the initial inspection of the product.

These materials help us verify the circumstances and, where applicable, handle a claim with the shipping carrier.

Once the issue has been reviewed, we will communicate with you and work toward a fair and appropriate solution based on the circumstances.

Personalized Products

All Eufumora products are individually customized and made specifically for each customer.

Custom production begins once your Concept Preview is approved, and printing begins only after your final 3D model approval.

For detailed information regarding cancellations, returns, refunds, and after-sales resolutions, please refer to our Returns, Refunds & Cancellations Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: support@eufumora.com

Response Time: Typically within 1–2 business days.