Returns & Refunds
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Custom Products
Because every figurine is personalized and made specifically for you, we generally do not accept returns for:
- Change of mind
- Incorrect customer-provided photos
- Minor artistic differences
Quality Issues
If your figurine arrives damaged or contains a manufacturing defect, we will work with you to provide:
- A replacement
- A repair solution
- A partial or full refund where appropriate
Approval Process
For products that include design approval, customers are responsible for reviewing and approving the preview before production.